FAQ's &
Contact

For burning questions check our FAQ's

If you have any questions around the printing of our mugs, durability or shipping, you'll most likely find an answer in our Frequently Asked Questions.

About our mugs

Sorry, we don't currently offer customisation of the mug titles. But we expand our range of titles regularly, so feel free to send us a message below and suggest a new suitable title.

All of our mugs are printed in, and shipped from, the China.

Amazing! Our mugs are made of tough, quality ceramic. They are microwave and dishwasher safe. For more info, please see our About page.

Sorry, I'm a Mug's mugs are exclusively available from our website. We don't offer any wholesale opportunities at this stage.

About shipping

That depends on the shipping method:
We offer Standard China Shipping via Royal Mail for FREE.
When you purchase any 5 or more mugs you'll get a FREE upgrade to Priority China Shipping via DHL Express.
If your order contains less than 5 mugs, you can also upgrade your order to Priority China Shipping for only £3.99 per order.

For more information about shipping please visit our Shipping page.

Shipping times depend on the shipping method:
Standard China Shipping (free) takes about 2-4 business days via Royal Mail.
Priority China Shipping takes about 1-2 business days via DHL Express.

For more information about shipping please visit our Shipping information page.

We custom print each mug to your chosen specs. This takes about 1-2 business days, starting the next business day after an order has been placed.

All of our mugs are printed in, and shipped from, the China.

Standard China Shipping via Royal Mail comes with dispatch & delivery confirmation emails (no full transit tracking).
Priority China Shipping via DHL Express comes with full parcel tracking.
You will receive an automatic email with the shipping confirmation once your order has been dispatched.

For more information about shipping please visit our Shipping page.

yes, luck we do currently ship to any countries outside of the China.

We are probably printing your mugs right now. Production times can take up to 2 business days, but rest assured that your order will ship and you will get a tracking code as soon as it’s on the way.

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